Return Policy

 RETURN POLICY

 

Some merchandise is eligible for return within 30 days of delivery (please see exclusions below). The customer is responsible for the cost of return shipping, and no other shipping charges will be refunded.


To be eligible for a return, your item must be unopened, unused, and in the same condition that you received it. 

The following items cannot be returned:

  • Bargello Box
  • Seasonal products (including Holiday Gift Sets)
  • Discounted/sale items
  • Merchandise that is cut to order, such as canvas by the yard
  • Merchandise that has been altered in any way
  • Merchandise that has been opened, removed from original packing, or shows signs of wear and tear


If you would like to make a return, please email us at info@hellobargello.com within 30 days of your original purchase to initiate the process. We are unable to process returns after 30 days.

 

SHIPPING POLICY

All orders will be processed and shipped within 1-3 business days via USPS. Orders ship from New York, USA. Please note, during sales and other high-volume periods, processing times may be longer. Thank you for your patience as we are a small team! 

  

SALES + PROMOTIONS

Sales, promotions, and discounts are offered at the discretion of Hello Bargello and can be cancelled or discontinued at any time. Previous sales offers are not valid once expired.

 

PRICE ADJUSTMENTS

We're sorry, we can not offer price adjustments on prior purchases during sales. Thank you for understanding.

 

INTERNATIONAL ORDERS + CUSTOMS

Customers are responsible for paying any duties owed on international orders. Hello Bargello has no knowledge of customs rates in your country and we are not responsible for any duties costs incurred. We are unable to refund orders that are rejected at customs due to duties owed. Please check the duties rates of your country before finalizing your order. In the event a package is returned to us by customs, any shipping charges will not be refunded to the customer.



UNDELIVERABLE PACKAGES

Please note that we are not responsible for replacing or refunding orders that are undeliverable or lost due to incorrect customer information. This includes cases of customers submitting an incorrect shipping address, email address, or other contact information.

In the event undeliverable merchandise is returned to us by the USPS, we will attempt to contact you to redeliver to an alternate address, or refund your payment.

 

LOCATION AND CURRENCY

We are located in New York, USA, and all prices listed here are $US.