All orders will be processed and shipped within 1-3 business days via USPS.
FREE SHIPPING OFFERS
Please note that any orders placed using free shipping offers/codes will be shipped ground only.
Within 30 days of purchase, most items can be returned for a refund (please see exclusions below). The customer is responsible for the cost of return shipping.
To be eligible for a return, your item must be unopened, unused, and in the same condition that you received it.
The following items cannot be returned:
- Discounted/sale items
- Merchandise that has been altered in any way
- Merchandise that has been opened and/or removed from original packing
If you would like to return and items you have purchased, please email us at firstname.lastname@example.org within 30 days of your original purchase to initiate the process. We are unable to process returns after 30 days.
Please note, in the event of order shipments that are lost, we are not responsible for replacing or refunding orders that are undeliverable due to incorrect customer information. This includes cases of customers submitting an incorrect shipping address, email address, or other contact information.
In the event undeliverable merchandise is returned to us by the USPS, we will attempt to contact you to redeliver to an alternate address, or refund your payment.
LOCATION AND CURRENCY
We are located in Brooklyn, New York, USA, and all prices listed here are $US.
DESIGN AND PATTERN USAGE FOR CLASSES AND SALES
Hello Bargello patterns and kits are for personal use only. Please do not sell finished items made from our patterns and designs. Please do not use our patterns or kits to teach classes without express permission from Hello Bargello. In class settings, a pattern must be purchased for each student; teachers may not share one purchased pattern among more than one student. Thank you for understanding and for helping to support this small business by observing our usage rules.